Utah Water Damage
Flood & Water Damage Clean Up & Disaster Restoration
Our Latest Reviews
We provide exceptional customer service and care with all water restoration, flood cleanup, fire restoration, mold remediation, and disaster cleanup situations.
Did such a great extensive review of our new house and I appreciate them so much! Very informative and helpful. Oswaldo and Christian were awesome.
Memo and Chris promptly came when I called with water in my basement and got right to work. They communicated every step with me and did great. I will use them again and highly recommend.
There is nothing like a disaster to get a person's attention. I can only say thank goodness for THE FLOOD COMPANY and the professional, prompt and efficient folks who took care of my basement flooding. Blake and Sam, thank you for taking the lead and making my disaster less burdensome. Highly recommend.
Our main water line connection broke inside our house the evening before Father's Day. I made a desperate call to The Flood Co. for help and spoke to Blake who needed to see where a team was before he could let me know when they could arrive at my home. Blake called me back quickly (10 minutes?) and a team was at my home in Heber within 2 hours. Memo and Mogli got straight to work. Memo did an excellent job of keeping me informed of their steps and also educated me on the insurance process. They were polite and respectful of our home. They stayed until 11:15ish p.m., making sure they took care of everything they could that night. On Monday, Seth (another The Flood Co. employee) came with Mogli. Once again, professional and respectful. They were then able to better assess the water damage, finish the mitigation process, and get my home drying out. When my insurance claims adjuster called, Seth helped me answer her questions. When the call was finished, he educated me more about the interactive process with the insurance company. I've been very impressed with the whole The Flood Co. team. Even though I hope that no one will be in a situation to need their services, I highly recommend them if you do. You'll feel like you have a partner with them who is interested in your best outcomes.
Very prompt response after water damage from leaky pipe upstairs. They also connected me with really awesome contractor to redo the bathroom and now I have an amazing bathroom.
These guys were great!! Called for a leak we we came home to that destroyed our bathroom, Blake and crew got right on it. Blake dealt with insurance company so I did not have to! They got it all approved to fix and were great to work with. Give them a call they will take care of you.
The day before we closed on our house, we had a toilet overflow and cause damage to carpet and leak downstairs causing ceiling damage. I called the flood company and they had someone out in 2 hours. they the clean up down in 3 days and the complete repairs done within a week and a half. very good service with good communication. would def use again.
Daryl and his company are amazing and thorough! He really eased my concerns after we had some flooding in our basement from all the rain lately. He gave us great tips to prevent future floods as well, and answered all our questions. They were fast to get out here and get the job done. So grateful for them! Definitely recommend this company!! A++++!!!
Daryl came out to our home to check for mold and water damage after we had some flooding from the recent storms. In addition to checking on the above mentioned issues, he gave us some great tips to help prevent future issues and offered options that would cost us less versus spending much more money on fixes that may not be beneficial or necessary. We appreciate all the help, great experience!
I found mold in our basement from an old leak that we thought we’d dried everything out. I was wrong. I found so much mold in that entire area. Flood Co. came out and helped me in the clean up process. Daryl went out of his way to come and help us. He was an expert of the details of removing and repair, even the details of making sure our air was clean for our family and the mold didn’t spread. He was so helpful and came quick when we called. Now I know to call them first when we have water issues to prevent further problems with mold. Highly recommend this company!
While I didnt end up using their services, I still wanted to say how I appreciate their willingness to help us. We live in a rural area and couldn't find anyone willing to come out to our house to clean up a sewer backup problem. These guys were willing to make the drive, to help us out of a bad situation. We did find someone closer to our area, but the flood co still deserves a shout out!
Jeff, came right away and went to work. He made me aware of what he was doing and why. He cleaned everything, went well over what I thought was needed and did all he could to make me happy
They are a good company! Did a great job on my place. Jeff gave me some great ideas and I loved his enthusiasm!! Going to use them again!
Jeff was amazing! He was so professional and did a really good job. I would definitely recommend them in the future!!
It was a calm Thanksgiving night or so I thought. Little by little, water dripped into my basement. By morning, the carpet was drenched. The Flood co was recommended to me by a friend. Daryl came out to survey the situation. With so much service competition out there, it’s important to be able to trust people you let into your home.
Jeff G. came through for us in a pinch. Went the extra mile to help out, super friendly and responsive. Highly recommend!!!
I found out I had mold in my basement and Jeff really helped me solve the issue. I was really worried. And he helped ease my mind. For that I much appreciate it. Thank you for the hard work😊
Jeff did an excellent job! Personable and efficient. I highly recommend.
Our house was having water problems and they took care of them! Great job! Jeff did an amazing job. Thank you so much!
The most professional outfit out there they were quick and through I highly recommend this great restoration company to friend's and family they won't be sorry!!!
The Flood Co. went out of its way to immediately inspect my home for mold to avoid having any health related issues at the house. I explained that we wanted to use a basement/crawl space area that we recently finished as a work space, but we didn't want to do so until we confirmed that there was no mold. The Flood Co. understood the urgency and came the next day, on time as well! They completed the inspection, explained everything and gave us great peace of mind that there weren't any mold issues about which we needed to worry. I wish all businesses or service professionals worked like they do. Great!
We removed our bathroom walls and found black mold. We are expecting our first child in just a few weeks and Daryl from The Flood Co. came out and inspected multiple areas throughout the house and did a very thorough search. He was honest about his findings and even provided us with instructions on how to safely remove and seal the concerning areas! Thank you so much!!
Yikes! Water heater flooding into basement late one night, The Flood Company was on-scene in 20 minutes and problem resolved before any significant damage could occur. With fans over the weekend everything is back to normal. Friendly, quick, and knowledgeable - highly recommended!
I've, unfortunately, had to call the Flood Co. twice over a few years due to some water damage that occurred and then subsequently discovered in another part of my condo. Both times, the contractors that came out to do the mold removal and repairs were all fantastic. They were super responsive and made sure that I was taken care of. For the second time around, Kurt really handled the whole situation really well and gave me assurance on their repairs. I had gone through them once before and knew that for any future water damage issues, The Flood Co. is the place to call. They will make sure to take care of you at a pretty reasonable cost.
Kurt and his team did a wonderful job. They responded immediately; maintaining integrity and transparency throughout the process. They got it done right and helped coordinate with insurance effectively. Highly recommended.
Had some strange growth in our dirt floored crawl space that I wanted inspected before laying down my last section for vapor barrier. They were quick in setting the appointment, arrived within the estimated time, and were professional in doing their work.
Kurt and his team are incredible. Open communication, courteous and responsive. I promise, they're the best you can get.
We have had several close calls and other major water damage in our home. We have called The Flood Company every time! They are extremely responsive, efficient and honest about all the assessment and work needed. I recommend to home owner and property manager!
I had a water issue that caused a lot of problems in our basement. I called the Flood Company and they were here in a very timely manner. Their lead guy Mark, came from a hour away and was on time every time he showed up. His attention to detail was second to none. I would recommend them in a heartbeat
Both me and my parents have recently had to use The Flood Co. Daryl and Pail are consummate professionals. Honest/high integrity guys. Performed high quality work. Had bids from other companies, and they beat them out each time... by a long shot. Would recommend these guys to anyone and everyone. Highly responsive, and on time as well.
It’s an awful feeling to wake up in the morning and realize you’ve had water seeping into your basement, ruining carpet, padding, some furniture and walls. That’s what happened to me! My daughter came quickly and she contacted her brother-in-law, who immediately notified The Flood Co. They were at our door in about an hour and went to work! Sam and Memo were amazing - they were two men but they acted like an entire crew! It was quite a mess downstairs and the guys did not stop for hours! Following that initial contact, they came back every other day to be sure things were drying out nicely. They were so careful with our baseboards, making sure to keep everything in order so it could be replaced at some point. They moved furniture and removed one whole room of padding! They placed dryers in strategic places and kept a close eye on our progress. Sam was caring, concerned and capable in everything and Memo was such a hard worker. A couple of other men came, off and on, but these were the two who came most often. It was a horrible happening - water damage and all - but we felt like we couldn’t have chosen a better company for the job! I highly recommend The Flood Co., and I’m hoping our mess doesn’t ever happen to anyone else, but it probably will. Don’t hesitate to call this firm! They will service ALL your needs!
They were able to dry out a leak without removing my tile. Sometimes they were hard to get a hold of but end result was exactly what I needed. Would recommend to a friend.
Realtors need reliable professionals for diagnosing and repairing problems that come up on home inspections. I have found Daryl Olsen with the Flood Co to be one of the very best! This week I discovered signs of a problem, in my own home, in a bathroom that backs to another bathroom after a new floor was put in and the toilet reinstalled by the floor guy. Not knowing the source of the problem, the extent of the problem and what to do about it - I naturally called Daryl Olsen. Within 20 minutes of his arrival, I had all my questions answered. Highly recommend!
These guys are efficient and good. Did a super job. We highly recommend them for any disaster to be sweeter.
Honest and great to work with. Recommend them to anyone who has mold problems.
I called about some mold issues on a Thursday and they were available to come out the same day to evaluate. I had a written estimate the following day we scheduled work for the next week. Everything was completed on time and within the promised budget. The crew was very knowledgeable, and responsive to all my questions. I wouldn't hesitate calling them again. Thank you!
The Flood Co provided the expertise and direction that was needed to fix the water issues in our basement. They were very prompt and professional. I highly recommend the Flood Co for restoration projects.
Use these guys on every flood I encounter. Plumber recommend!!
Daryl was great to work with and gave me his cell to communicate with him. I had a case where the carpet shrunk too much to salvage and I reordered the carpet from Lowes which makes you buy their pad with their carpet unless you have someone else install it. Daryl arranged for them to install the Lowes carpet so we wouldn't have to re-buy pad which was pretty awesome.
Had flooding in my basement so I called to get some advice. They were very helpful in explaining why it was happening, and what my next steps should be. Great info free of charge.
We had sewage back up into our basement. Kurt came out and did an evaluation and gave us multiple options at multiple price points. When he returned to do the work he was quick, efficient, and really helpful. Would definitely recommend Kurt and The Flood Company!
We are so grateful for their knowledge and expertise that got us out of a bind when we needed it. Daryl has always been dependable and ready to help. Many thanks!
Daryl and The Flood Company did an amazing job!. They came out immediately to assess the problem and got right to work to make things right. They worked with my insurance and advised me in what they were doing, and got a very fair settlement. They helped with some extras that I requested and they were very fair in their pricing. They did excellent work, and cleaned up after themselves. I highly recommend them!!
We are so happy with our experience with The Flood Co. and crew. One never calls a disaster/restoration company under pleasant circumstances and ours was no exception. The West Jordan city storm drain backed up (no stormy weather) and flooded our basement with 3 inches of water on September 30 about 11 PM. Two other neighbors were also affected. By 3:30 am we were desperate and called the Flood Co. Within an hour Danny and his crew were there to help us. They took right over and started mitigation efforts. Over the next several weeks we became acquainted with several employees and were very impressed by their willingness to help in any way possible and with their experience with damage control and restoration. Our discomfort was minimized and we were assured we were in good hands. We would recommend The Flood Co. without reservation for disaster cleanup. Thanks guys. 😍
Best place. Ever
We can not say enough good things about Daryl and the Flood Co. Our basement flooded while we were out of town and Daryl and his team were on it! They got it cleaned up quickly and professionally. Daryl was an advocate for us and helped us with our insurance adjuster to make sure we got everything we needed, and because of his expertise we were able to get a more than fair payout from the insurance. Without him, there is a lot I wouldn’t have known to ask for and show them that would have been left out. Daryl’s guys came- even worked on Labor Day and late on Friday night! They cleaned everything up, painted, did baseboards, and even did some extras for me while they were here and they were more than fair. They got it taken care of so quickly which was wonderful so that we could get our kids rooms back together quickly. Seriously, these guys are great. I would recommend them in a heartbeat. A huge thank you to Daryl, Chuy, and the other guy who came and painted and did the doors(sorry I’m terrible with names, but he was amazing and thorough!) I can’t say thank you enough for making this terrible situation so much less stressful! You guys are THE best! -Michelle
Honest guys. They didn't try to force expensive repairs on us. Came back to do a thorough examination when they didn't find anything the first time, in spite of air tests that indicated a problem.
We had a water leak in our basement family room. They come out promptly and offered some good advice. We had already identified the primary cause but in their inspection another much slower leak was uncovered. They presented the options without any pressure or attempt to take advantage of a stressful situation. They provided us with the equipment we needed to dry things out. If you want fair, professional service they are who you want.
I would definitely recommend the Flood Co!!! What an amazing company, I'm so thankful I found them!!! Thorough, courteous, polite, great workmanship, on time, and going above and beyond are how I would describe them. Josh came over first to assess the damage and write a bid then sent out his crew to do the work. A special thanks to Jesus and Juan ..... Thank you for all your help, you were amazing and I truly appreciate all you did!
Daryl was VERY helpful and gave me great info and helped me save money! Highly recommend.
“Does a flood ever happen in Utah?”
This is the question a neighbor once asked when he learned what we do. Obviously, he was envisioning a flooding event with rising floodwaters affecting hundreds or thousands of homes. Well, that type of event definitely would qualify as flood damage or water damage, but you don’t have to have wide-scale flooding to need water damage restoration services.
Get help with water damage whenever there is an accident, a leak, or an appliance problem that gets anything wet in your home. It doesn’t have to be visibly wet to lead to serious damage.
If wood or other organic materials are at 17% moisture content or above they are at risk of growing mold. If they stay wet for more than a few days mold can grow. Once mold grows, the same drying options are not available and more demolition is necessary. Whenever you have a water damage event have it checked out to avoid more serious damage.
Available 24/7 When You Call 801-294-7452
Examples Of Common Water Damage Events
Pipe leaks come in all sizes from small to large. Even if it seems minor, get it checked out; hidden dampness can take weeks to dry on its own. Also, if you should choose to call your insurance, have us inspect the damage first. We can advise you on the costs and coverage before you call your insurance company about your water damage event.
Depending on how much water, how contaminated it was, what the floor coverings are, and how many levels are below, it could be minor or serious. Don’t risk your home or your health, get it checked out. Sewage damage should never be ignored.
Water heaters don’t last forever. When they get old, they may get cranky and unpredictable, releasing large amounts of water from the pressure release valve. Or it may start with a smaller leak. These water damage events are usually a single level, but still a good idea to get it checked out and dried properly.
These leaks can start small and may go unnoticed for some time. It is definitely a good idea to have a restoration company that is loyal to you inspect the water damage BEFORE you call your insurance.
If a pressurized pipe freezes, it will begin to release water as soon as it thaws and continue until the water is turned off. If no one is home and the water continues to run, it can add up to a lot of water and a lot of water damage.
If the hose bib or water line to an outside faucet freezes the pipe won’t leak until the faucet is turned on. These leaks are typically discovered in spring and summer when you are using your outside faucets. Water runs down the inside of walls. Get help to make sure everything gets dried properly.
Sewer Line Back-Up
By definition, this is grossly unsanitary water. It is referred to as category 3 or black water. Special precautions should be taken to clean and disinfect materials, protect occupants and dry the structure properly. Hepatitis and E. coli are just some contaminants that may be present. Don’t risk your home or your health, call for help and get it done right.
DO NOT CALL YOUR INSURANCE COMPANY until you have had the water damage and cause inspected by a restoration company that is loyal to you. Groundwater seepage is usually not covered on most insurance policies, but the slightest detail may make a difference.
Once you’ve had a groundwater event, consider installing a sump pump. If the sump pump is successful at keeping the water out, call your insurance company and add a rider to cover the sump pump. $10,000 minimum, $25,000+ recommended. In the future, if you have a groundwater problem, it should be covered on your regular insurance policy.
Refrigerator Line Leak
Depending on the floor covering in the kitchen and if the level below is furnished this type of leak could be serious. Get it checked out. You don’t want to miss any dampness that could take a long time to dry.
Sprinkler Or Hose Problem
This is a very common water damage problem in Utah because we have basements. Many people are focused on the wet carpet, but getting the carpet dry is the easy part. The carpet will dry before the walls dry.
If there is a silver lining, this type of water damage is covered on most insurance policies but not all. Call a restoration company that is loyal to you to inspect the damage BEFORE you call your insurance company.
Because the amount of water that makes it to the floor may not seem like a lot of water, a lot of people ignore or minimize the damage. Although the dampness on the floor may be small, the walls are soaked, and they will stay soaked for weeks or months unless they are dried out.
This type of water damage is not as minor as it may seem. Call for professional help.
Why Shouldn’t I Hire My Insurance Company’s Preferred Vendor?
Note: Not all insurance companies use preferred vendors, and of those that do, many claims and repairs are handled successfully. However, when something is not in your favor you need a company that works for you that is trained and experienced that can help look out for your interests.
Response time: If you call a Utah water damage mitigation company directly (depending on your location) many will be able to arrive and start work within 1 hour. If you call your insurance company and say yes to them sending a preferred vendor, it will take a few minutes to relay the assignment to their vendor.
Many insurance companies allow their vendor up to 1 hour to “call you” and respond within 5 hours.
Loyalty: Whether it’s the subjectivity of the event or damage that may not be obvious or even hidden, you deserve a contractor that works for you rather than one that has strict instructions from the insurance company about what they can do or say.
Delays: Even though the industry standard may be obvious about what needs to be done, some insurance companies will not allow their vendors to proceed with a water damage repair until they have approval.
Accountability: When insurance companies require multiple contractors to be involved, there can be gaps in accountability. It may not be clear whose responsibility it is (or there may be insufficient budget) to re-hang doors, adjust or modify doors, reset contents, set trim, or touch up painting after the flooring is installed.
When you have one water damage restoration contractor that oversees and is responsible for everything, there are no gaps in accountability.
Mold: Some insurance companies do not have coverage for mold. When mold is discovered on a Utah water damage, whether it is pre-existing mold or mold from the recent event, preferred vendors have specific instructions about what to say and how it will be dealt with and it is not in your favor.
If your Utah water damage contractor is not a preferred vendor there are more options available to help you deal with the mold at the lowest possible cost.
Incomplete Drying: Some insurance companies disagree with some industry standards for drying. Their preferred vendors follow their instructions even though it is against industry standards and may put your home at risk.
Convenience: Some insurance companies “will not allow” the same company that does the Utah water damage mitigation to also do the repairs, and some have “flooring programs” that homeowners are “required” to use. Well, it is not a “requirement” in your policy.
Why should you be “forced” to deal with multiple contractors if you would prefer the convenience of dealing with only one contractor? Your insurance policy does not limit your choice. It is your choice for whom you want to do the work in your home.
Advice: A preferred vendor has instructions from the insurance company about what they can say or questions they can answer. They are not in a position to advise you on some topics.